Frequently Asked Questions

We want you to feel well informed about your decision to buy our products.  Here are some of the most frequently asked questions - and answers - about our products. If you have other questions, please call us anytime at .

Do you do custom orders?

Yes, for order sizes of 25kg or more, a surcharge of approximately $2.00/kg may be charged depending on the clients' product request.

How long will your product last?

The CFIA recommend a 10 day shelf life for perishable unfrozen smoked fish products.  We recommend that you refridgerate the product upon receipt and freeze any unused portions 3-4 days after you receive the product.  We enclose frozen gel packs with the product when it is shipped.

How many people will 1.00kg of sliced salmon serve?

Appetizer: 24-30 people

Meal: 14-15 people

How many people will 500g of sliced salmon serve?

Appetizers: 12-15 people

Meal: 7 people

How much notice is required to ensure delivery on a specific date?

Generally one weeks notice is required.  To ensure delivery of products during the Christmas holiday season, orders should be placed prior to December 1st.

Who are your couriers?

Mainly FedEx, see Shipping for more details.

Will you send items to multiple addresses?

Yes.

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Great Flavour from an Old Company

Max Krauch arrives at J. Willy Krauch & Sons Ltd. at 3 a.m. most days. It's still hours before daybreak, but Max wants to get in to work early. Just to check on things.  "I like to take my time to see how everything is going and get ready for the day...

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