Shipping

General
The company ships its products throughout Canada and the United States.

We generally use the following shipping companies:

  • FedEx

We currently ship out on Monday and Tuesday (Subject to change).

Frozen orders must be in by Thursday 3pm in order to ship the next week on Monday or Tuesday.

Fresh orders are also shipped Monday's and Tuesday but must be ordered one week in advance no later than Tuesday 3 pm. Thanks.

Approximate shipping costs


Location

1 kg

2 kg

5 kg

10 kg

Montreal

$41.00

$41.00

$74.00

$81.00

Toronto

$47.00

$47.00

$84.00

$95.00

Ottawa

$47.00 $47.00 $84.00

$95.00

Calgary

$43.00

$43.00

$81.00

$90.00

Vancouver

$49.00

$49.00

$90.00

$100.00

*US shipping rates will be higher and there will be an additional FDA charge of approximately $20US.

Extended service area surcharge by FedEx for some rural areas ($20).

Shipping Confirmation
Upon receiving an order that has an email address, we will confirm the order and email you on notification with your FedEx tracking details. You can call FedEx at 1-800-GO FEDEX (463-3339) or go to www.fedex.ca and click on ‘Track” to obtain the current status of your shipment. If there are any issues we will contact FedEx and track your shipment for you.

Incorrect Shipping Information
We will endeavour to contact you or the recipient to obtain the correct information. If we are unable to contact you or to resolve the issues, then we can not be responsible for product loss or damage.

Other
Upon receipt please keep your product refrigerated.

Shipping Disclaimer:

Help us ensure that our products get to you on time and as intended by being accurate with all shipping information.

If a product is delivered to the wrong address or if the recipient is away you could be charged with a re-delivery or retrieval fee. We cannot ship to PO Boxes.

Please ensure that the recipient knows that the package is coming or ensure that they will be home at the time of delivery. FedEx will make several attempts to deliver the package but if the recipient is away for an extended period the product will need to be retrieved as it is perishable.

All packages shipped to residences are shipped with a NO SIGNATURE REQUIRED, so if you can use a business address that is ideal.

Great Flavour from an Old Company

Max Krauch arrives at J. Willy Krauch & Sons Ltd. at 3 a.m. most days. It's still hours before daybreak, but Max wants to get in to work early. Just to check on things.  "I like to take my time to see how everything is going and get ready for the day...

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